Email Forwarding

The Simplest Lead Routing Tool

Skip the integrations entirely. Each round-robin group gets a unique email address. Forward any email to it—support tickets, sales inquiries, task requests—and EnforcedFlow picks the right team member and emails them automatically.

How It Works

1. Create a Group - Set up a round-robin group with your team members
2. Get Your Group’s Email - Each group has a unique email address in Settings
3. Forward Emails - Send or forward any email to that address
4. Automatic Assignment - EnforcedFlow selects the next team member using your routing rules
5. Instant Notification - The assigned team member gets the email with all the details

No webhooks. No API calls. No code. Just email.

Everything Gets Preserved

When you forward an email, nothing is lost:

• Original message body with full HTML formatting
• Inline images exactly as they appeared
• All file attachments included
• Original subject lines maintained

Your team member receives the complete email just as it was sent.

Smart Routing Options

Simple Round Robin

When no routing fields are configured, emails distribute equally among your agents in rotation. Perfect for teams where everyone handles the same types of requests.

AI-Powered Routing

Configure Multi-Select or AI Select fields, and EnforcedFlow automatically analyzes email content to match messages to the right specialist. The system reads the email to determine routing criteria—no manual tagging required.

Built-in Fallback Protection

If no agents are available during their scheduled hours, emails automatically route to the account owner’s address. No message ever gets lost.

Example Use Cases

Customer Support Ticket Routing

Forward your support inbox to distribute tickets across your team:

• Customer emails support@company.com
• You forward to your EnforcedFlow group address
• Next available agent receives the ticket automatically
• Response times improve with balanced distribution

Round Robin Lead Assignment

Distribute inbound sales leads fairly across your sales team:

• Lead inquiry lands in your inbox
• Forward to your sales group address
• EnforcedFlow assigns to the next rep in rotation
• Every rep gets equal opportunities

WordPress Contact Forms

Connect your website forms directly:

• WPForms: Enter your EnforcedFlow address in Settings → Notifications
• Contact Form 7: Set the address in the Mail tab’s “To” field
• Form submissions route automatically to your team

Why Use Email Forwarding?

• Zero Setup Complexity - Works with any email client, no technical configuration
• No Integration Overhead - Skip Zapier, Make, and API setup entirely
• Works With Existing Workflows - Your team keeps using their current email tools
• Instant Start - Forward your first email within minutes of setup
• Universal Compatibility - Gmail, Outlook, Apple Mail—any email system works

When to Use Email vs Integrations

Use Email Forwarding when:

• You want the fastest possible setup
• Your workflow is email-centric
• Email content naturally indicates routing needs
• You prefer manual control over what gets routed

Use Zapier, Make, or API when:

• You want fully automated triggers (no manual forwarding)
• You need to route from non-email sources (forms, CRM, etc.)
• You need data transformation or external variables
• You want to chain additional automation steps

Both approaches use the same powerful routing rules—skills, availability, workload balancing, and more. Email forwarding just gives you a simpler entry point.

View Setup Guide →