Intelligent Task Routing Features
Route support tickets, sales leads, and tasks to the right team member using multiple criteria. Combine skills, availability, workload, and AI classification for smart, automated routing.
Routing Criteria
Use one or combine multiple criteria to create intelligent routing rules that work for your team.
Skill-based Routing
Route tasks to team members based on their skills, expertise, and capabilities. Match incoming work to the right person every time.
AI-Powered Routing
Route tasks based on content. AI analyzes emails, tickets, and messages to determine the right destination automatically.
Availability Scheduling
Route tasks only to team members who are currently working. Respect schedules, time zones, and working hours.
Workload Balancing
Distribute work fairly using weighted assignment. Prioritize senior staff or balance load based on current capacity.
Email Forwarding
The simplest lead routing software. Forward emails to a unique group address for automatic round robin lead assignment. Zero integration required.
How They Work Together
EnforcedFlow evaluates all your criteria together to find the best match for each task.
Incoming Task Arrives
A support ticket, lead, or task enters your workflow via Zapier, Make, or API.
Criteria Evaluation
EnforcedFlow checks skills, availability, workload, and optionally uses AI to classify content.
Best Match Found
The agent who best matches all criteria receives the assignment.
Task Routed
Your workflow continues with the assigned agent's information.
Ready to set up intelligent routing?
Start routing tasks to the right person in minutes.